Knights DNA Testing
We offer International Testing!
Knights DNA Testing
Frequently Asked Questions:
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When filling out my sample details, what is the BIRD ID?
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The Bird ID is simply the identifier you choose for each bird you submit for testing. This can be a band number, leg band, name, pen ID, or any label you use to tell your birds apart. The bird ID does not come from us -- it is for your records and will appear on your results.​
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What is your mailing address?
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Our mailing address is shown on your Batch Slip. You can access the Batch Slip in either of these ways:
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Immediately after entering your sample details by clicking Save.​
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From your dashboard, by clicking 'View Batch Slip' next to a batch that already has your sample details completed.
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The Batch Slip includes:
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Our current mailing address​
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Your order information
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Your much needed Batch Number that should always be shipped with your order
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Why is the address on the Batch Slip?
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This ensures you have filled out your sample details BEFORE mailing your samples.​
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What do I do once I order tests?
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Once your order is placed:
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You will be redirected to your Customer Dashboard. There you will see your test credits that you purchased.​
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When you are ready to have your birds tested, click the 'Use Credits' button.
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Fill out your sample details for all of your birds you are having tested. Click the 'Add Sample' button if you are sending multiple samples.
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Save your sample details and you will be redirected to your Batch Slip.
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Collect your samples and mail your samples along with your Batch Slip to the lab.​
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What do I do if I paid for tests but they are not showing in my dashboard?
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Occasionally, when multiple orders are being placed at the same time or due to rare system hiccups, a payment can successfully go through but the credit may not immediately appear on your dashboard. No worries! Your payment is not lost.
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If this happens, simply email us at Knightspoultryandlab@gmail.com with your name and order details. We will quickly verify the payment and manually add the credit to your account
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We personally review and reconcile all orders, so you'll never lose credit for a paid test - even if technology has a moment.
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When will I get my kit in the mail?
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We do not mail kits. You collect your own samples and mail them to us using your own packaging. This allows you to send samples immediately without waiting.​
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How long does it take to get my results?
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Most results are completed same day or next business day after samples arrive at our lab.​
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Turn around time depends on:
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When your samples arrive​
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Sample quality
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Test type
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What part of the season we are in
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Mailing time is not included in testing turnaround.
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Do I need to mail my samples a certain way?
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You do not need to mail your samples in a special way. Your blood on a coffee filter will last up to 3-4 weeks as long as you made sure your sample was dry before placing it inside the plastic bag. ​​
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We do suggest getting a tracking number. We do not need the tracking number, it is for you to keep up with your samples.
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What type of packaging do I need to mail my samples in?
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You can send you samples in a regular envelope, padded envelope, or however you'd like.
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No ice packs, no liquids, no special shipping required
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How will I know if you have received my samples?
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Once your samples have been received at the lab you will be sent an email letting you know we have them.
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You can go to your dashboard and locate the batch in question and view the status of that batch.
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If samples have not been received your status will say Details Entered​
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If samples have been received your status will say Samples Received​​​
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